Patient Services Representative (Call Center), Full Time #45717


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Posted Date: September 22nd, 2017

Job Description:

Provide support to the department/site ensuring quality service through timely and courteous assistance. Provide service support to patients who request our care. Support phone center, front desk duties and check-in responsibilities either in a permanent or rotating manner. Answer calls in a timely, pleasant and professional manner, document service requests, schedule appointments according to provider rules and guidelines, confer with patient to obtain and confirm pertinent billing and demographic information, accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner. High School education or equivalent, 6 months related experience and basic computer skills preferred. Strong verbal and written communication, human relations sensitivity, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate keyboarding skills, comfort in asking patients for co pays and race collection, ability to promote and maintain good patient relations and patient confidentiality.

 

Additional Comments/Requirements:

We are looking for a self-starter with exceptional customer service experience that can deliver the care our patients deserve. We have a fast-paced and dynamic environment in our call center. Candidates should have a minimum of 1 year of customer service experience, great phone etiquette, and enjoy being of service to others. We want people who understand the importance of the patient experience and are excited to contribute with their skills and energy.

 

Union Name: Non-Union

Job Code: P5NF

Department: Reception

Job Number: 45717

Status: Full Time

Work Schedule: 8 Hour Shifts Mon-Su

Site: TRIA Physical Therapy and Education Center

Hours/Pay Period: 80

Benefit Eligible: Yes