This position oversees high volume/high functioning patient services coordinator team at TRIA Othopaedic Center Bloomington location.
Assures goals and objectives are attained through the planning, implementation, and directing of processes and support personnel.
Directs the coordination and maintenance of the on-line care provider scheduling system and the development of scheduling templates to ensure accuracy of scheduling data.
Promotes and maintains good patient relations and patient confidentiality.
Considered an “expert” within a specialty area.
Exercises imagination and creative abilities to respond to situations.
Identifies unique or complex problem areas and develops recommendations.
Contributes to the development of policies and procedures. Assists in the planning, development, and implementation of new or modified processes
Requires independent action and a high degree of initiative
Associate of Arts or Science degree or equivalent experience/training.
One year related supervisory experience, or three years related non-supervisory experience preferred, preferably in a healthcare environment.
Proven leadership skills in organizing, planning and directing an operation and its staff.
Ability to effectively build relationships and communicate, both verbally and in writing, with patients and families, other leaders, hospital staff, and department staff.
Outstanding judgment and analytical skills, and ability to make immediate decisions when necessary.
Familiarity with medical terminology is preferred.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Department: Administration Reception
Job Number: 46258
Work Schedule: M-F