The clinical navigator is a new model of patient care available at TRIA Woodbury. Clinic manager, Kevin Klementz explains the navigator model and how it benefits our patients.
What is a clinical navigator?
The navigator model is set up to provide care for the entire patient’s visit. The navigator will walk their patient through their experience – from the time they enter the building to the time they leave. The navigator:
- Walks patients to their exam rooms
- Checks patients in for their appointment.
- Takes insurance information and handles any co-payments in the privacy of their own exam room.
- Begins the patients’ clinic examination.
- Join the provider in the exam room during the clinical evaluation and provides insight and support.
- Follow through on any additional care needed including: splinting, casting, home exercise programs or crutch training, etc.
- Sets up additional appointment such as: return appointments, CT scans, MRI scans, physical therapy or hand therapy.
- Provide discharge information for patients and ensures the patient knows the next steps.
How is navigator beneficial to patients?
The navigator role is to ensure patients have a clear understanding of their care provided and next steps.
Which TRIA locations use navigators?
TRIA Woodbury is currently the only TRIA facility using the navigator model of care.
Who are the navigators?
The navigators are often athletic trainers, certified medical assistants or licensed nurse practitioners.
Do patients still need to check-in?
A clinic patient will be greeted by their navigator as they enter the building. The navigator will escort the patient into the exam room and then begin the check-in process.
Orthopedic Urgent Care patients will still need to check-in at the Orthopedic Urgent Care desk.
If you’re interested in scheduling an appointment at TRIA Woodbury, call us at 952-831-8742.