COVID-19 and your safety

COVID-19 and your safety

How we are keeping you safe

We know that this can be an unsettling time. It can be common to be worried about COVID-19 when you are visiting one of our clinics or surgery centers. Please know that keeping you safe and healthy is our top priority. Learn more about what we are doing to protect you and how you can help.

Should I put off in-person care?

During this time, it’s important to continue to get the care you need to stay healthy. While we do offer video visits, some care may require you to be in-person. For example, you may need:

  • Orthopedic urgent care for an injury
  • An assessment of pain, stiffness or deformity of your joints, muscles or tendons
  • An x-ray, MRI or other imaging to determine the location, nature and scope of an injury
  • Physical therapy or hand therapy to help you recover quickly, decrease pain and accelerate healing
  • Comprehensive care for a sports-related concussion

In these and other cases, delaying a clinic visit could be harmful. Seek care in these cases or when you have any other serious symptoms. You may not know which visits are most important and which can be put off for a while. If you have questions about what care you need, talk with your doctor.

What we are doing

Here is what we are doing at our clinic and surgery center sites right now:

  • Screening for COVID-19 symptoms. We will ask about symptoms in advance of your visit and again as you enter our clinic or surgery center. Examples of symptoms include a fever, a cough, sore throat, shortness of breath or loss of taste or smell. We may ask if you have been around anyone who has been diagnosed with the virus. 
  • Limiting visitors. No visitors allowed, with few exceptions.
    • All patients and allowable guests must pass screening for COVID-19 symptoms.
    • Pediatric patients: One parent/legal guardian.
    • Patients with disabilities: One designated support person. This could be a family member, service provider or other individual knowledgeable about the needs of the person with disability.
    • Visitor guidelines for surgery:
      • Adult patients: We will allow 1 visitor/responsible adult to accompany each patient in the preoperative phase of care. After the patient leaves for surgery, we will ask the visitor to leave our building and return when the patient is in second stage recovery.
      • Pediatric patient: We will allow 1 parent to accompany the patient and stay at TRIA Preop through discharge.
  • Following all guidelines for infection prevention, including:
    • Frequent handwashing
    • Cleaning and disinfecting all high-touch surfaces
    • Requiring anyone who enters our clinic to wear masks
    • Requiring staff to wear face masks and eye protection when providing care directly to patients
  • Changing our lobbies to allow for social distancing. For your safety, you may be asked to wait in your vehicle if we are not able maintain social distancing in our lobbies.
  • Speaking with you from a safe distance when we are not providing hands-on care.

What you can do to stay safe

We all have a role to play in keeping ourselves safe from COVID-19. Here are some things you can do:

  • We’re asking all patients to bring and wear a face covering (such as a protective mask or cloth face covering). If you don’t have access to a face covering, you may be given a disposable mask when you arrive. The CDC website at also has guidelines on making no-sew, cloth face coverings. Everyone who enters our clinic will be asked to wear a mask. This includes the patient and their visitor, when allowable.

  • Understand that our visitor policy is there to protect you and others from infection. It may be lonely for you, but this policy keeps us all safe.
  • Cancel your appointment if you become sick. If you have questions about your symptoms, please feel free to call us.
  • Speak up if you have safety concerns. Don’t be shy to correct people if they aren’t washing their hands properly, wearing face masks, or taking other precautions. These actions must be followed to prevent the spread of infection.
  • Try to be understanding. As many people continue to seek care for COVID-19, some health care workers have become sick with the virus. As a result, there may be times when we may be short of staff. You may have to wait longer than usual for care. Try to be calm and patient. This is a stressful time for everyone, including your care team. They are doing their best to provide you with good care.
  • Help prevent the spread of the virus:
    • Wash your hands often—including after you use the bathroom, before you eat, and after you cough, sneeze, or blow your nose. Use soap and water, and scrub for 20 seconds. Then rinse and dry them well.
    • Use hand sanitizer to clean your hands when water and soap are not available.
    • Don’t touch your face.
    • Follow social-distance guidelines.
    • Wear a mask in public.

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