What is a grievance?
A grievance is a complaint alleging a violation of patient rights, which cannot be resolved to the patient’s satisfaction and which initiates a formal process of resolution. A grievance may be a formal or informal written or verbal complaint. A grievance involving neglect, verbal, mental, physical or sexual abuse or mistreatment initiates an immediate process of resolution.
How can I submit a grievance?
Any patient may voice grievances and recommend changes in policies and services to facility staff and others of his or her choice, free from restraint, interference, coercion, discrimination, or reprisal, including threat of discharge.
You can submit a grievance either in writing or verbally to:
For surgery-related grievances, contact:
Ambulatory Surgery Center 952-806-5321
For clinic-related grievances, contact:
Director of Clinic and Ancillary Services
E-mail Address: email@example.com
8100 Northland Drive
Bloomington, MN 55431
Minnesota Department of Health
Office of Health Facility Complaints
Minnesota Department of Health Office of Health Facility Complaints
85 East Seventh Place, Suite 300 P.O. Box 64970
St. Paul, Minnesota 55164-0970
Office of the Medicare Beneficiary Ombudsman: https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html