Privacy policy & patient rights



Privacy policy & patient rights


Notice of privacy practices

Your rights

As a patient, you have the right:

  • to be treated with respect, consideration, and dignity
  • to have your cultural and personal values, beliefs, and preferences respected
  • to be provided appropriate privacy
  • to have visitors of your choice, including your domestic partner
  • to have records and disclosures treated confidently and to have the opportunity to approve or refuse the release of your records, except when disclosure is required by law
  • to be provided complete information concerning your diagnosis, treatment and prognosis, to the degree known
  • to receive your healthcare in a safe and sanitary environment
  • to have your pain managed appropriately
  • to participate in your health care decisions
  • to receive religious and other spiritual services, as you wish
  • to not be discriminated against because of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity expression
  • to have information available, in a manner you understand, about:
    • your rights as a patient
    • services available at our organization
    • after-hours and emergency coverage
    • fees and payment policies
    • your right to refuse participation in experimental research
    • methods for expressing grievances and suggestions
    • your right to change primary or specialty physicians

Your responsibilities

As a patient, you have the responsibility:

  • to fully and completely disclose your medical history and symptoms before and during the course of treatment
  • to furnish information so we can determine your ability to pay for services
  • to cooperate fully with the people caring for you
  • to report any risks in your care you perceive
  • to accept the consequences if you do not follow recommended treatment
  • to respect the rights of other patients
  • to understand your health problems to your satisfaction
  • to notify your doctor about any unexpected changes in your health

Notice of privacy practices

NOTICE OF PRIVACY PRACTICES (PDF)

Translations:

For information, questions or complaints

Please talk to us at your place of care if you have any questions about this notice. You can also contact HealthPartners Integrity and Compliance Hotline by phone at 1-866-444-3493

Are you also a member of a HealthPartners health plan?

Get information about our health plan privacy practices and the privacy rights of our members by calling HealthPartners Member Services at 952-967-5000, toll free at 800-883-2177 or 952-883-5127 (TTY). You can also find that information online at healthpartners.com. This notice applies to all our organizations and providers.

Section 504 notice of program accessibility

HealthPartners and all of its programs, facilities and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments.  Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level with elevator access to all other floors.
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient care rooms.
  • A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments.  There is no additional charge for such aids. Some of these aids include:
    • Qualified sign language interpreters for persons who are deaf or hard of hearing
    • A twenty-four hour (24) telecommunication device (VRS public booths and VRS capable tablets, for example) to make internal and outgoing calls
    • Readers and taped material for the blind and large print materials or equivalent for the visually impaired
    • Flash cards, alphabet boards and other communication boards or equivalent
    • Assistive devices for persons with impaired manual skills

If you require any of the aids listed above, please let one of our team members know.