Privacy Policy & Patient Rights



Privacy Policy & Patient Rights


Notice of Privacy Practices

Your Rights

As a patient, you have the right:

  • to be treated with respect, consideration, and dignity
  • to have your cultural and personal values, beliefs, and preferences respected
  • to be provided appropriate privacy
  • to have visitors of your choice, including your domestic partner
  • to have records and disclosures treated confidently and to have the opportunity to approve or refuse the release of your records, except when disclosure is required by law
  • to be provided complete information concerning your diagnosis, treatment and prognosis, to the degree known
  • to receive your healthcare in a safe and sanitary environment
  • to have your pain managed appropriately
  • to participate in your health care decisions
  • to receive religious and other spiritual services, as you wish
  • to not be discriminated against because of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity expression
  • to have information available, in a manner you understand, about:
    • your rights as a patient
    • services available at our organization
    • after-hours and emergency coverage
    • fees and payment policies
    • your right to refuse participation in experimental research
    • methods for expressing grievances and suggestions
    • your right to change primary or specialty physicians

Your Responsibilities

As a patient, you have the responsibility:

  • to fully and completely disclose your medical history and symptoms before and during the course of treatment
  • to furnish information so we can determine your ability to pay for services
  • to cooperate fully with the people caring for you
  • to report any risks in your care you perceive
  • to accept the consequences if you do not follow recommended treatment
  • to respect the rights of other patients
  • to understand your health problems to your satisfaction
  • to notify your doctor about any unexpected changes in your health

Notice of Privacy Practices

NOTICE OF PRIVACY PRACTICES (PDF)

Translations:

For information, questions or complaints

Please talk to us at your place of care if you have any questions about this notice. You can also contact HealthPartners Integrity and Compliance Hotline by phone at 1-866-444-3493

Are you also a member of a HealthPartners health plan?

Get information about our health plan privacy practices and the privacy rights of our members by calling HealthPartners Member Services at 952-967-5000, toll free at 800-883-2177 or 952-883-5127 (TTY). You can also find that information online at healthpartners.com. This notice applies to all our organizations and providers.

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